Refund & Cancellation Policy
Last updated: 14 October 2026
1. Enquiries and Quotations
Submitting a booking enquiry or quotation request does not confirm a booking and does not require payment. A booking is confirmed only after written confirmation and completion of the agreed booking conditions.
2. Event Cancellation — 7 Days
Please submit event cancellation requests in writing at least 7 calendar days before the scheduled event date.
Refunds will be calculated after considering work already completed, approved and documented costs that cannot reasonably be recovered, and any other charges expressly agreed in writing and permitted by law.
For requests received less than 7 calendar days before the event, the same cost-based assessment will apply, considering completed work, committed supplier costs and the circumstances of cancellation. The final outcome remains subject to the written agreement and applicable law.
The same cost will not be deducted twice.
3. Advance Payment Refunds
Where an advance or booking deposit has been paid, REPLAY Entertainment Ventures will assess the value of completed work, approved documented non-recoverable expenses, and other clearly disclosed, contractually agreed and legally permitted charges.
Any remaining refundable balance will be returned to the customer. An advance payment will not automatically be treated as entirely non-refundable.
If REPLAY Entertainment Ventures cancels a project, the applicable agreement and law will determine the refund or other remedy, taking account of services already delivered and amounts properly due.
4. Rescheduling — One Change
Customers may request one rescheduling without an additional rescheduling service charge, subject to availability and written approval.
Please submit the request as early as reasonably possible. The new date must be mutually agreed and confirmed in writing.
Any unavoidable additional third-party costs, such as venue, artist, equipment or supplier charges, will be disclosed before confirmation and handled under the applicable agreement.
5. How to Request a Cancellation or Refund
Please use the website Contact or General Enquiry form and include your name, contact details, booking or quotation reference (if available), scheduled date, reason for the request and relevant payment proof where applicable.
Never send full card details, passwords, PINs or OTPs.
6. Refund Processing
Once a refund is approved, we will communicate the approved amount and expected processing timeline. The time for funds to appear may depend on the payment provider, bank or original payment method.
7. Exceptional Circumstances and Legal Rights
Unforeseen circumstances, supplier failures and force majeure events will be considered under the applicable agreement and relevant law. Nothing in this policy limits any legal right or consumer protection that cannot lawfully be excluded.
8. Contact and Support
For cancellation, rescheduling or refund requests, please use the website's Contact or General Enquiry form.
Customer support email: To be updated
Customer support phone: To be updated
Business address: To be updated
Please update these contact details before accepting customer payments or submitting the website for payment gateway review.